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Help

Email Us if you need any help.

Below are some Frequently Asked Questions that may be of use.

You’ll find answers to the most common questions below, if you require further assistance please do not hesitate to E-mail us.

How do I register an account?

It’s easy, just click on ‘Sign In / Register’ at the top of every page and you will be taken to the registration page. By registering with us you will be able to place orders much faster

Has my order been dispatched yet?           

As soon as your order is dispatched we’ll send you an email with tracking details, and you will also receive a Text and/or Email from DPD to confirm your order is on the way! Our team work around the clock to ensure parcels are dispatched as quickly as possible.

How long will Standard Delivery take?

  • All orders using Standard Delivery will be attempted within 2-3 working days. We also offer a Next Working Day Delivery Service, please see ‘Do you offer Next Working Day Delivery’
  • Deliveries to Ireland may incur a 2 day delay.
  • If you authorize to leave the parcel in a safe place, this is at your own risk. We will not be held responsible for missing orders.
  • Please be aware that bank holidays and busy periods can affect the speed of deliveries. Unfortunately we cannot deliver on bank holidays; please bear this in mind when ordering.

Please note: All orders received go through security procedures therefore your order may be delayed if we cannot get in contact with you to verify your details.

 

Do you offer Next Day Delivery?

  • Yes! Our Guaranteed Next Day Delivery Service means that your order will be delivered the next working day (providing you order by 4pm). If you place your order after 4pm Thursday it will be dispatched on Friday and delivery will be attempted on Monday anytime between 7am-7pm
  • Deliveries to Ireland may incur a 2 day delay
  • Please be aware that bank holidays and busy periods can affect the speed of deliveries and unfortunately we cannot deliver on bank holidays; please bear this in mind when ordering.

Please note: All orders received go through security procedures therefore your order may be delayed if we cannot get in contact with you to verify your details.

Can you deliver to my work address?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier service will deliver to the delivery address and not the person.

I have received a damaged item, what shall I do?

We want all our of customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.

In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund.

Please do not dispose of the item before you are advised to do so by Customer Services.

Please be advised we need to be notified of any discrepancies within 7 days.

I have received an incorrect item, what shall I do?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can.

Please provide Customer Services with the full description and the barcode off the incorrect item you have received.

Please be advised we need to be notified of any discrepancies within 7 days.

I have an item missing from my delivery, what shall I do?

If you have received a short delivery, please contact customer services as soon as you can.

We may require an image of the packaging you received your order in to help with our investigation.

Please be advised we need to be notified of any discrepancies within 7 days.

What do you do with my personal details?

We only use your personal details to complete your order, shortly after completion of your order your payment details are automatically deleted from our system. Your name and address details are stored on our system to make further orders easier. Your name and address details are never sold or passed on to a third party.

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