No contract will exist between you and Pro Nutrition Ltd for the sale by it to you of any produce unless and until Pro Nutrition Ltd accepts your order by email confirming that it has shipped your product. That acceptance shall be deemed complete and for all purposes to have been effectively communicated to you at the time Pro Nutrition Ltd sends the email to you (whether or not you receive that email).
To cancel this contract, please advise us in writing giving the reason for the return as ‘contract cancellation’.
For the avoidance of doubt, any such contract shall be deemed to have been concluded in England and shall be governed by English law. Both you and Pro Nutrition irrevocably submit to the nonexclusive jurisdiction of the English courts.
Whilst every effort is made to ensure the accuracy of information, product specifications and prices change from time to time, and we cannot be held responsible for any inaccuracies on this website. Please read the information and instructions that come with the products you order prior to use.
Protection for Credit Cards
If somebody uses your card fraudulently or dishonestly (without your knowledge) for any kind of Distance purchase, you can cancel the payment and the card issuer must refund you. You should notify your card issuer as soon as possible after you discover this fraudulent use or if your card has been stolen.
Limitations On Consumer Rights
Under the Sale of Goods 1979 as amended by the Sale and Supply of Goods Act 1994 a customer may be entitled to a refund where the goods sold are faulty, not as described or where the seller had no legal right to sell the goods. This right cannot be taken away and any attempt by a trader to limit this liability under the Acts by reference to an exclusion clause or similar notice will be void and therefore unenforceable. Under the Consumer Transactions Restrictions on Statements Order 1976 it is also a criminal offence to display a notice which is so void. For example:
“No Refunds Given”
“Goods can only be Exchanged”
“Only credit notes will be given against faulty goods”
All of these notices are all void and therefore illegal.
Returns & Exchanges
To arrange a return or report a problem with your order just sign in to your account and follow the steps, alternatively you can call us and one of our Customer Service team will be happy to resolve your query.
If you’d like to return your order for an exchange or refund, it must be sent back to the address below within 14 days of you receiving the goods. We recommend sending your items back using a tracked service as we are not liable for any lost items.
Please clearly state your order number that the return relates to on your parcel.
Please let us know if you’d like an exchange or refund.
If you require a full refund, then please state this on your returns note. All refunds are issued within 48 hours of returns being accepted. If you require an exchange, please make sure you include the full product name you wish to exchange your order for. We can only exchange items to the same monetary value the item returned. We will send your replacement item to the default delivery address on your account, if you want the replacement sent to a different delivery address please make sure this is clearly marked on your returns note.
Please note: we cannot accept any returns which have been opened due to Health & Safety reasons. We can only accept returns that are in their original condition, & all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund/exchange.
Taste: Taste is subjective to each individual and therefore we will not be able to exchange or refund any items due to taste.
While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. We assume no liability for inaccuracies or misstatements about products.
I have received a damaged item, what shall I do?
We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.
In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.
I have received an incorrect item, what shall I do?
If you have received an incorrect item in your order, please let Customer Services know as soon as you can. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.
I have an item missing from my delivery, what shall I do?
If you have received a short delivery, please contact Customer Services as soon as you can.
We may require an image of the packing you received your order in to help with our investigation.
Please be advised we need to be notified of any discrepancies within 7 days.
All of your information will be saved on your account for future orders to save you from entering this information each time you order. Your details are never sold or passed on to any third party.